FAQs
Creation of a New Department: Community Services
One of the most notable changes is the establishment of a new department, Community Services. This department will bring together several key service areas under one General Manager:Parks and Recreation Services (formerly Leisure Services)
Facilities and Fleet Services
Fire Services
Housing Operations
Division Consolidation
Two standalone divisions, Data, Analytics and Change, and Infrastructure Capital Planning are being disassembled. Their functions and staff are being integrated into other areas of the organization. This change is intended to streamline operations and reduce duplication while still maintaining the core work of these teams.Shifts in Project Priorities
While much of the work from the consolidated divisions will continue, some strategic shifts are being made:We will not be moving forward with service-based budgeting
The use of COMPASS and activity tracking is being revised
Enterprise Asset Management remains a priority, but it will now be led by Finance, with coordination across departments
Leadership Role Changes
As a result of the consolidation, the following leadership roles are being eliminated:Director, Data, Analytics and Change
Director, Infrastructure Capital Planning
Manager, Performance and Change
Vacant Director, Strategic Initiatives
Communications Function Adjustment
The Director of Communications role is being slightly redefined to include leadership of key projects from the CAO’s office, in addition to its current responsibilities. Since this role is currently filled on an interim basis, we will be moving forward with a permanent recruitment process.Changes in Reporting Structure
If you are part of a division that is being consolidated or realigned, you may report to a new manager or be part of a different team. These changes are designed to improve collaboration and streamline decision-making.Shifts in Priorities or Projects
Some projects may be paused, re-scoped or transitioned to other teams. For example, we are not moving forward with service-based budgeting, and we’re revising how we use COMPASS and activity tracking. If your work is tied to these areas, you may see a shift in focus or responsibilities.Continued Work, New Context
In many cases the work you’ve been doing will continue, but it may now be part of a broader team or led across multiple divisions. This can create new opportunities for collaboration and learning.Opportunities for Growth
With the creation of the new Community Services department and the rebalancing of General Manager portfolios, there may be new leadership roles, cross-functional projects, or areas where your skills can be applied in new ways.Support Through Transition
We are committed to supporting all staff through this transition. If your role is directly impacted, you will receive clear communication and guidance. We’re also working to ensure that any changes are implemented thoughtfully and with respect for the contributions of every employee.We will continue to post updates here on Over to You
This is also where you can access the organizational chart and the FAQs
Utilize the Question portion of the Over to You page
Watch for updates on CityLinks
Continue to speak with your supervisor if you have questions or concerns
Why are these organizational changes happening?
This revised organizational structure was created with a focus on enhancing our operational efficiency and ensuring that we are well-positioned to deliver high-quality services to our community.
We have implemented several adjustments to the organizational structure. These changes are designed to create more balanced portfolios for each General Manager, allowing for clearer accountability, better alignment of responsibilities and improved coordination across departments.
Our goal is to build a leadership structure that not only supports our strategic priorities but also strengthens our ability to respond effectively to the needs of staff, residents and businesses. These updates reflect our ongoing commitment to continuous improvement and to building a resilient, service-oriented organization.
Importantly, these changes are also intended to enhance the employee experience by fostering clearer communication, more effective support from leadership, and a more collaborative and responsive work environment.
What are the big differences between this updated structure and the current one?
The updated organizational structure introduces several significant changes aimed at improving efficiency, aligning priorities and making better use of our limited resources.
Here are the key differences:
A recruitment process will begin shortly to fill this role. This change is designed to better align community-facing services and enhance coordination across these critical areas.
These decisions are difficult, and we are working directly with the affected employees to support them through the transition.
Why now?
With a new CAO in place, it’s the right time to ensure General Manager portfolios are balanced, strategic and aligned with our service delivery goals. This allows them to start with clarity and purpose. This is a natural point to reassess our structure and ensure we are set up for success moving forward.
Is this about downsizing? Is there a chance I'm going to lose my job?
This reorganization is not about downsizing — it’s about optimizing how we work so we can better serve our community and make the most of our resources. In today’s economic climate, it’s essential that we demonstrate to both Council and the public that we are operating efficiently and responsibly.
To achieve this, we are streamlining some areas of the organization and realigning our priorities. These changes are intended to reduce duplication and improve collaboration across departments.
Staff directly impacted by these changes have been informed.
We understand that change can bring uncertainty, and we are committed to communicating openly and supporting all staff through this transition. More information will be shared directly with those affected by changes.
How else will this affect my job?
Organizational changes can raise questions about how your day-to-day work might be impacted. While the overall goal is to improve how we operate and deliver services, the effects will vary depending on your role and where you sit within the organization. Here are a few ways your job might be affected:
If you have specific concerns about your role, we encourage you to speak with your manager or a HR representative. We’re here to support you and ensure you have the information and resources you need.
When will these changes come into effect?
The revised organizational structure will officially take effect on July 7, 2025.
What is the financial impact of this change?
While these changes are not based entirely on cost-savings, this revised structure supports long-term financial sustainability for the City. It delivers overall cost savings to the operating budget, even with the separation of the Fire Chief and Paramedic Chief roles. By streamlining leadership and consolidating functions, we’re ensuring that resources are used more effectively and that we remain fiscally responsible in a challenging economic environment.
Where can I find more information?
There are several ways to stay informed: